Having lost our water supply, due to a leak in the main pipe further down our country lane, a quick call to South East Water 24 hour helpline, resulted in an engineer fixing the problem within the hour of my call. What was particularly impressive was that it was dark, cold and snowy , and I also received three call backs from their customer service department, with updates on the situation. Once fixed I also had a call back to check everything was working normally. How about that for customer service.